I Bought The Sims 3 Online Where Do I Find The Product Code Ok So I Just Bought Sims 3 Online And Its Been Downloading For 2 Hours Once It Had Finally Stopped It?

Ok so i just bought sims 3 online and its been downloading for 2 hours once it had finally stopped it? - i bought the sims 3 online where do i find the product code

OK, so I just bought the line 3 and its been downloaded sims 2 hours after we stopped him at last, "said left 0 minutes, which means its done. but nothing appeared, and continue the connection, then back to 0. I do not know if I play on my computer, or just leave it alone to go until something happens. I will not repeat. Has anyone downloaded the game with similar problems? Perhaps the website is only funny because so late?